American Communication: Tips for non-native English speakers who struggle dealing with Americans So–you are in customer service–or you are a business person from Brazil–and you are doing business with Americans. Do you know the cultural differences? Do you know what
CUSTOMER SERVICE TRAINING RESOURCES AND TIPS FOR THE SAVVY CUSTOMER SERVICE PERSON Do you ever wonder, when speaking with a customer service rep who is taking a long time to bring up your information, WHY it is taking so long?
Click on the PDF above to download and share with your team. In this episode, Dan gives you 3 tips for customer service professionals. This customer service tips series episode deals with how to use power phrases in
A SCRIPT FOR CONSISTENTLY HANDLING THE PHONE LIKE A PRO If you answer the phone at work, or train people who do, this script’s for you. . . . Consistency is the name of the game here. In any major
If you have a small business, one of the best ways to ruin your professional image is to NOT have a professional communication strategy. You need a business communication plan that is known and implemented by everyone in your organization,
Customer Service Training Telephone Tips: Danger Phrases and Power Phrases that will help you deliver THE ULTIMATE in customer service. Delete the BORING danger phrase: “Our computers are slow today.” To see what power phrase should replace this danger phrase–click