CUSTOMER SERVICE TRAINING RESOURCES AND TIPS FOR THE SAVVY CUSTOMER SERVICE PERSON Do you ever wonder, when speaking with a customer service rep who is taking a long time to bring up your information, WHY it is taking so long?
When you need to convey confidence and power– you need your POWER TONE. Ever notice how when some people speak, others listen–and when others speak, no one seems to listen? Ever notice that some people command positive attention when they
A SCRIPT FOR CONSISTENTLY HANDLING THE PHONE LIKE A PRO If you answer the phone at work, or train people who do, this script’s for you. . . . Consistency is the name of the game here. In any major
Customer Service Skills Training: DANGER PHRASE: “Our Policy.” Have you heard this from a customer service representative, when you call with a problem and are looking for a solution? If so, how did you feel? Worse yet–as a customer service
Three Magic Customer Service Skills Phrases for delivering bad news to customers–to ease their pain and yours! Tell them the reason for the news (appealing to the left side of the brain); give them a benefit statement relating to that
Customer Service Training Telephone Tips: Danger Phrases and Power Phrases that will help you deliver THE ULTIMATE in customer service. Delete the BORING danger phrase: “Our computers are slow today.” To see what power phrase should replace this danger phrase–click