A blog by Jean M. Schmith Ditch these lazy words that are simply a turn-off to any listener. (You’ll be glad you did.) Dan talks frequently in terms of danger and power phrases–danger phrases being words to avoid because they
Blog by Jean M. Schmith What on earth do floral arrangements have to do with communication? You might say NOTHING and you would be right. Or you might say PLENTY and you would be right. How can both be right?
Mindful Listening May Save Your Weekend–and Maybe Even Your Relationship Blog by Jean Schmith MEN! (especially) please listen up In the United States, Labor Day Weekend is here. It’s a time for relaxation and enjoyment of friends and family. In
Blog by Jean M. Schmith Table-pounding, yelling, and name-calling are how toddlers express anger and frustration. Why do kids engage in table-pounding? They need ATTENTION. They are saying “Hey, I have a need and you’re ignoring it.” So parents turn
Understanding leads to love. Really? It has been said (I think by Wayne Dyer–but don’t quote me–) that if you really truly understood a person–where that person comes from, what makes that person who he/she is–you would love that person.
Effective communication means being prepared Business conversation scripts are the preparation you need for effective business communication, especially if you are a manager or supervisor who frequently brings people into their office for evaluation of any sort. These scripts are
Do you encourage the listener’s self-talk by the WAY you present your message? For one reason or another, you are about to initiate a difficult conversation– Should you just jump right in? Perhaps before you begin, you should consider that
CUSTOMER SERVICE TRAINING RESOURCES AND TIPS FOR THE SAVVY CUSTOMER SERVICE PERSON Do you ever wonder, when speaking with a customer service rep who is taking a long time to bring up your information, WHY it is taking so long?
Difficult people are everywhere–at work and at home We cannot rid the world of difficult people, so to handle difficult people, we have to concentrate on ourselves. What does this mean? We have to develop a personal compass that defines
Compliments–we want them, but don’t know what to do when we get them! Accepting compliments requires communication skills that can be easily learned. You don’t have to be embarrassed; you don’t have to pretend you don’t deserve the compliment. To